Privacy Policy

2CRVR Vacation Rentals ("we," "us," or "our"), operated by Two Costa Rica Vacation Rental (cédula jurídica 3-102-672072), operates the website https://2crvr.com and related booking services (collectively, the "Service"). Two Costa Rica Vacation Rental is the entity responsible for the processing of your personal data as described in this policy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service or book accommodations with us. We collect only the personal information necessary to provide our services and do not request unnecessary or unrelated data.

By accessing or using our Service, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information when you make reservations, submit inquiries, or interact with our Service:

Personal Contact Information

Full name
Email address and phone number
Country of residence
Emergency contact information (if provided)

Booking and Reservation Data

Arrival and departure dates
Property preferences and special requests
Number of guests and guest details
Booking history

Payment Information

Credit card details (processed securely via PCI-compliant payment processors)
Billing information and transaction history
Security deposits

Technical and Usage Data

IP address, browser type, and device information
Website usage patterns and preferences
Cookies and similar tracking technologies
Location data (when permitted)

2. How We Use Your Information

We process your personal data as necessary to provide our services, fulfill bookings, comply with legal obligations, and based on your consent where required.

Reservation Management

Process bookings, payments, and send confirmations
Coordinate property access and check-in procedures
Manage cancellations and refunds
Handle security deposits

Customer Service and Support

Respond to inquiries, requests, and complaints
Provide concierge services and local recommendations
Resolve booking issues and disputes
Maintain guest safety and security

Legal and Regulatory Compliance

Comply with Costa Rican tax and tourism regulations
Maintain records required by local authorities
Prevent fraud and ensure transaction security
Protect our legal rights and interests

3. SMS Communications

If you opt in to SMS messaging on our booking form, 2CRVR Vacation Rentals sends transactional and operational text messages to you. These messages include booking confirmations, check-in details, property access codes, and other information related to your stay. We do not send promotional or marketing SMS messages.

Message frequency varies based on your booking activity.
Message and Data Rates may apply.
Reply STOP to any message to opt out of SMS communications.
Reply HELP for assistance.
SMS consent is optional and is not required to complete a booking.

Your opt-in consent and phone number will not be shared with, sold to, rented to, or transferred to any third parties for promotional purposes.

4. Data Retention

We retain your personal information according to the following schedule:

Active guest records: 3 years after your last booking or meaningful interaction
Financial and tax records: 7 years minimum (required by Costa Rican tax law)
Marketing preferences: Until you opt out or 2 years of inactivity
Legal documents: As required by applicable law
Anonymous analytics: Aggregated data may be retained indefinitely

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We share your data only when necessary with trusted partners:

Essential Service Providers

Payment processors: Secure payment gateways for transaction processing
Property management: Our booking management platform for reservation fulfillment
SMS delivery: Bird, for transactional messaging (only if you opt in)
Analytics: Google Analytics for website usage statistics
Maps: Google Maps for property location display

These providers process personal data only as necessary to perform services on our behalf and are subject to contractual data protection obligations.

Legal and Regulatory Authorities

Costa Rican tax authorities (Ministerio de Hacienda)
Tourism regulatory bodies (Instituto Costarricense de Turismo)
Law enforcement when legally required

International Data Transfers

Your data may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place, including contractual protections and working with established providers that meet industry security standards.

6. Your Privacy Rights

Under Costa Rican data protection law (Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales, Law No. 8968), you have the following rights:

Request access to your personal data
Obtain information about how we process your data
Receive a copy of your data in a portable format
Correct inaccurate or incomplete personal data
Request deletion of your personal data (subject to legal retention requirements)
Restrict processing in certain circumstances
Object to processing for marketing purposes
Opt out of SMS communications at any time by replying STOP
Lodge complaints with Costa Rica's Data Protection Agency (PRODHAB)

To exercise these rights, contact us at info@2crvr.com.

7. Security Measures

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmissions
Secure payment processing through PCI-compliant providers
Regular security updates and system monitoring
Access controls and user authentication
Limited access to personal data on a need-to-know basis
Incident response and breach notification procedures

While we implement industry-standard security measures, no online system can guarantee absolute security. We encourage you to use strong passwords and report any suspected security issues immediately.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Website functionality and navigation
Security and fraud prevention
Session management and language preference

Analytics Cookies

Google Analytics for website usage statistics and performance monitoring
User behavior analysis and site improvements

Some cookies are set by third-party services such as Google Analytics rather than by our website directly. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit website functionality.

9. Marketing Communications

We may send occasional service-related or promotional emails about our properties and travel in Manuel Antonio. You may opt out of marketing emails at any time by using the unsubscribe link included in each message or by contacting us at info@2crvr.com. Opting out of marketing emails does not affect transactional messages related to an active booking.

10. Children's Privacy

Our booking services are designed for guests aged 18 and older, consistent with our requirement that the contract signer be at least 25 years of age. We do not knowingly collect personal information from minors under 18 without verifiable parental consent. If we discover that we have collected data from a minor without proper consent, we will delete it promptly. Parents or guardians who believe their child's information has been collected may contact us at info@2crvr.com.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, new legal or regulatory requirements, or enhanced privacy protections. We will notify you of material changes through prominent website notices and an updated "Last Updated" date on this page.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of Costa Rica, including the Ley de Protección de la Persona Frente al Tratamiento de sus Datos Personales (Law No. 8968) and related privacy regulations.

Any disputes arising from this policy will be resolved in the competent courts of Quepos, Puntarenas Province, Costa Rica.

13. Contact Information

For questions about this Privacy Policy or our data practices, contact us at:

2CRVR Vacation Rentals
Two Costa Rica Vacation Rental (cédula jurídica 3-102-672072)
Email: info@2crvr.com
Costa Rica: +(506) 2519-9887
US: +(754) 223-0919
WhatsApp: +(506) 8302-0268
Marina Pez Vela, Quepos, Puntarenas, Costa Rica

We will respond to privacy inquiries within 15 business days, as required by Costa Rican law.