Frequently Asked Questions

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability.

Cancellation policies vary by property. Most properties offer a full refund if cancelled 30 days or more before arrival. Please check the specific property listing for details.

We accept all major credit cards (Visa, Mastercard, American Express) and bank transfers. A deposit is required at the time of booking, with the balance due before arrival.

Some properties require a refundable security deposit. This will be clearly stated during the booking process and is returned within 7 days of checkout, pending an inspection.

Yes! We partner with trusted local drivers who can pick you up from Juan Santamaría International Airport (SJO) or the Quepos La Managua airport. Please book at least 48 hours in advance.

Many of our villas are perfect for families, with pools, spacious layouts, and kid-friendly amenities. Check each property listing for specific family amenities and any age restrictions.

Yes, all our properties have high-speed WiFi included at no extra charge.

Absolutely! Our concierge team can help you book a wide range of activities including zip-lining, snorkeling, whale watching, private chef experiences, and more.

Manuel Antonio is about a 2.5 to 3 hour drive from San José. You can rent a car, take a domestic flight to Quepos (20 minutes), or arrange a private transfer through our concierge service.

While a rental car gives you flexibility to explore, it is not essential. We can arrange airport transfers, and many restaurants and beaches are within a short taxi or ride-share trip.

Costa Rica’s dry season (December through April) is the most popular time. However, the green season (May through November) offers lush landscapes, fewer crowds, and lower rates.